Every now and then we’re called in to pick up the pieces on a job that’s gone wrong. This project was one of those.
The client had spent years battling to get their dream home built (going through the works in the process; planning objections, enforcement issues, builders walking off-site halfway through, the lot). They were stuck. What had started as an exciting project had become a source of stress and frustration and they weren’t sure who to trust anymore.
How we turned it around
When we were asked to get involved, our first job was to take a proper look to understand the situation fully. We spent time reviewing all the planning documentation, structure, groundworks and importantly, what the client was hoping for. We unpicked what had actually been done, what hadn’t and how we could create a clear plan for what came next.
We gave the client honest feedback about where things stood. No fluff, no empty promises; just an honest, expert take on the situation and what it was going to take to put it right (without wasting any more of their time or money).
From there, we put together a plan that made sense. No rushing, no cutting corners. We took it step by step, made sure they understood every stage and brought in the right people to carry it through.
The family had been left in the dark for so long, so clear communication was everything. We gave them confidence again through the simplest of actions; being there on time, doing what we said we’d do and showing that we cared about the end result as much as they did.
What’s happening now?
Now the project’s moving. Carefully and steady, but properly. And that’s the difference. It’s no longer a headache for the family, and their trust in the process is back. The client is a few steps closer to living happily in a home that’s finally on the way to being finished the right way.
That’s what we pride ourselves in doing. We step in to do a great job for clients who really need us, even if it looks impossible.
About Shiel Developments
Shiel Developments is a bespoke luxury home builder working across Northamptonshire and Cambridgeshire.
Led by Iain Purves, we specialise in new builds, renovations and heritage conversions; all delivered with honesty, expert craftsmanship and the kind of problem-solving that makes the difference when things get complex.
Whether we’re starting from scratch or stepping in when a project needs saving, we bring clarity, calm and a practical, hands-on approach that ensures every build is done properly and built to last.
info@shieldevelopments.com | 01327 844598 | shieldevelopments.com